Providing peace of mind for family and residents
At Heathfield Court, nothing makes us happier than hearing that we have given a family back their peace of mind, knowing that their loved one is safe and happy. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their families in our anonymous annual survey. Their feedback is deeply valued and used to continually improve our service.
This is the heartwarming response to our 2021 survey.
Compassionate, personalised care
Our loving and attentive team receives on-going training, support and guidance so they can provide residents with the quality of care we know they deserve. So we were delighted that 100% of both residents and families believe the team provides the care residents need. Again 100% of residents and their loved ones feel that the team knows their needs and preferences well. One family member told us “My relative is looked after very well by caring staff and an excellent management team.”
Kindness, dignity and respect
100% of families said that their loved one is treated with kindness and compassion, while 100% of residents agreed they were treated with dignity and respect. We always want families to feel they can talk to us, should they need to, and so we are happy that 100% of families said they have the opportunity to be involved in decisions about their loved ones care. One family member told us “The care given to Mum and the support and friendship given to us as a family have surpassed anything that we could ever have imagined”
A happy home
Our happy and welcoming home encourages friendships and connections through an exciting daily schedule of meaningful activities. It means the world to us that 100% of residents told us they would recommend Heathfield Court to a friend. One resident told us “I love it here and wish I had moved in sooner. Everyone is so kind.” While another agreed, saying: “I really love living here. I love everything about it!”
Safety during Covid-19
Our focus throughout the Covid-19 pandemic has been to keep residents safe and families regularly updated, meaning we were thrilled to hear that 100% of both residents and their families believe our team has done all they can to keep residents safe in these unprecedented times. While 97% of families agree they have been kept up to date with any changes to their relative during the pandemic. A family member told us: “I am so impressed with the way mum is looked after and cared for. I would have no hesitation in recommending this care home.”