Annual Survey

Providing peace of mind for family and residents

At Heathfield Court, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.

This is the heart-warming response to our 2023/2024 survey.

Compassionate, personalised care

Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that 100% of families feel the team provides the care residents need, and 100% of residents say they are supported to maintain their independence. One family member told us: “First class care home, I am fully at ease knowing my Mother is in such safe/great hands, keep up the fantastic work.”

Kindness, dignity and respect

100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that ten out of ten relatives said that they felt they could speak to senior management if they wished to, while 100% of residents said they are happy living here. One family member told us: “The home has completely changed my mother in law’s life. She is so happy – she is always smiling and is very very happy there. We, as her family, feel she is safe and extremely well cared for. It’s the best decision we made for her.”

A happy home

Our home encourages friendships and connections through a variety of meaningful activities. Ten out of ten residents said they are supported to take part in activities and hobbies. One resident told us: “I like all the carers they look after me very well.”

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A member of our team is always happy to answer any questions you may have or welcome you for a visit.

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We’re always looking for amazing people to join our exceptional team who care for our residents with love and kindness.

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