Letters Of Thanks

T D , October 25, 2017

I feel fortunate to have secured a place for our mum in Heathfield Court. The standard of care, the environment, activities, housekeeping and food are all excellent.

From the home manager and deputy, nurses, carers and the “wider team” all treat our mum and other residents with great care and respect. You have the sense that they genuinely care, not just caring for, but caring about our mum (and others).

Thank you!

Patricia Dabrowski, May 25, 2017

We have been fortunate to have been able to secure a room for our Mum in Heathfield Court.

She has been a resident in another nearby nursing home for the past three years. Sadly, as our Mum’s condition progressed and her needs increased, the nursing home could no longer meet her needs and provide the care she needed and deserved. The decision to move her was not easy – moving a frail elderly person with dementia at this stage is usually no advised. However, after excessive professional consultation a move was recommended.

Despite our anxieties about the move we are so happy to have made the move to Heathfield Court. The team made the admission go smoothly and we could see the positive effect almost immediately. The environment is excellent, well thought through with residents in mind. It is calm from the moment you walk through the door with every consideration to residents’ needs given.

However, in my experience the environment, whilst important, is secondary to the care given and the team providing it. I have been so impressed by all the team I have come into contact with, from pre-admission right through to now. It is evident that my mum is safely cared for in the hands of a professionally led, well trained and caring team. All aspects of her care are carefully planned – from the food to the bed linen, from the carers to the nurses, from the admin, housekeeping and maintenance to the activities – I feel confident that Mum is now getting the care she needs and deserves.

As an ex-nurse myself, I have high standards and expectations and on behalf of my Mum and my family we are extremely thankful to have her here and to know that in the face of this awful condition (dementia) Mum will be looked after so well.

I feel the team at Heathfield Court have been well selected and trained – this is evident in the delivery of care to my Mum and the support given to me and my family. They are a credit to the managers, who continue to be visibly setting high standards of care whilst showing that the team is valued. From my observations in the past this standard of management and leadership will ensure that Heathfield Court keeps its pledge – “exceptional care, no exceptions”.

Cllr Eileen Pallen, Mayor of Bexley, April 3, 2017

Please thank everyone for their very warm welcome at Heathfield Court on Thursday. The home looks amazing and will be a great addition to the community, I’m sure.

Very best wishes

Eileen

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