Letters Of Thanks

Dave Ferguson, August 8, 2019

Gina,

I have now cleared all mum’s personal possessions from her room.

I would like to place on the record my thanks for everything you and your staff have done for mum in the nearly 2 years she has been at Heathfield and particularly over this difficult period for all of us.

The support for John and I has been overwhelming. 

You have some wonderful caring people working for you.

Thanks,

Dave

Valerie, July 14, 2019

To all the staff,

We wish to thank you all so much for the care and attention to Ron Newell during the months he was at Heathfield. I’m sure you gave him more time than he would have had if he’d been anywhere else.

I shall always be grateful

Good luck to you all,

Ron’s dearest friend.

Valerie x

Sharon Bradford, May 14, 2019

Dear Gina

It is a very sad time for us as a family with Mum passing away yesterday morning.

We wanted to say however that due to Mum’s last few weeks of life being spent at Heathfield Court we felt some sense of peace.  Mum was so well supported and cared for by the staff that it eased for us greatly any concern we had for the time we spent away from her.  We can’t express how grateful we are for that.  Everyone we encountered was caring and not just for Mum but they took account of how we might be feeling too. From cups of tea to offers of food the staff were so kind.  The cleaners and maintenance man whose name I can’t recall were thoughtful too as were the staff who brought back Mum’s laundry. We didn’t see the kitchen staff but noted what an excellent job they do too.  The thoughtfulness of the activities team was wonderful too.  Again I can’t remember names but Mum had a singer visit her in her room and I understand that because she was very sleepy the staff recorded the song to play to her another time. That was incredibly thoughtful.  Mum may have had few wakeful moments but we are sure she knew and appreciated what was going on around her.

The GPs we saw were very compassionate and we are grateful too for their support and care of Mum.  

I must give particular mention to the staff who did Mum’s personal care and who showed such care and compassion and who maintained Mum’s dignity always.  It is such a difficult job at times especially with Mum who was in pain when being moved due to her wounds but we often heard her thank the staff afterwards and they managed those difficult tasks superbly.

A further special mention goes to the nursing team. I am afraid I don’t remember all of the names but Eunice Hope and Lilian were so reassuring, calm and professional and always available to answer our questions.  Other nurses and night staff were kind and helpful and we can’t express our thanks to the nursing team.  Without exception and from walking through the door at Heathfield Court the atmosphere was one of peacefulness but with an abundance of smiling faces.

You lead a most fantastic team and every one of them has our heartfelt thanks for their care and support to our wonderful Mum.

With kindest regards

Sharon Bradford

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